ERP Enabled Projects
Large Transformation ERP enabled projects
Our goal is to provide support to our clients during the whole lifecycle of large
transformation projects with specific expertises.
Project and Roll Out strategy
Spoon management team involvement in successful projects gives us the maturity and
methodology to support our clients in defining appropriate project strategies, namely:
- Roll out strategy (scope, organization, big bang vs phased approach, pilot site),
- Back office strategy (front office vs back office, site vs remote activities, organisation,
tools and processes),
- Go live strategy (data migration strategy, cut to live strategy, on site support,
post go live support),
- Sustain phase strategy (hand over from project organisation, call to resolution
process, front line,level 1, level 2 and 3 processes, release management)
Architecture Design
A key success factor for large transformation projects is the linkage between strategy
and operational schemes. Detailed and robust architecture designs should create
and maintain this linkage throughout all phases of an implementation project. We
have developed within Spoon skills and cross boundaries ways of thinking to tackle
and deliver architecture design works.
Design and Build
Testing management
Testing is always time consuming and if not properly managed creates quality issues
or even delays go live. Remote back offices create constraints but can also be considered
as a unique opportunity to implement efficient and added value testing processes.
Spoon has developed its own processes to support various tests cycles using state
of the art testing tools.
Development for large ERP or Bespoke Oracle systems
Our technical teams receive specific training to be efficient in an ERP environment
with a thorough understanding of the business context of each process. We also developed
very strict guidelines to identify the less intrusive solution for a given requirement
with an on going concern for future maintenance.
Migration and Data Loading
Our tools for data loading cover most objects within E business suite with a comprehensive
and structured process which secure the overall process and manage the various situations
to be faced during data loading poor quality data, complex transformation rules,
large volumes, …)
Integrate and Implement
Training materials and Delivery
In a multiple site implementation, training materials need to be updated to reflect
the local context and business rules. We can produce these training materials as
a by product of other processes and documents
Integration and non regression testing
Integration activities require to apply a strict methodology and a certain level
of automation. A key success factor is to align environment strategy with integration
strategy and schedule.
Cut to live
Our experience is that cut to live activities are too critical to be entirely managed
from a remote site. We recommend to spread the team between on site and remote participants.
This allows also to take advantage of the time difference to manage longer working.
Multiple sites and bilingual Production systems support
We have dedicated teams to manage support processes for large and/or multiple sites
systems in production, namely:
- Call to Resolution: We have implemented a platform with a unique set of processes,
tools, skills to meet specific requirements of large live E business suite clients
and deal with easy to fix issues and questions:
- in house knowledge base to support resolution process,
- senior analysts for more complex defects,
- automated delivery process to secure move to production.
- User support:
On top of their technical skills, our teams combine business and service oriented
mindset, language proficiency as well as cultural proximity to offer an excellent
support in any situation.